Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Rumsey and Son 9.7/100
319 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 319 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" throughout the entire process they were professional, patient and supportive. I was impressed by the whole team - certain members taking responsibility and by so doing taking the stress away at key...."   more
 
" Great service with good communication throughout. The team were very patient with us whilst our exchange and completion dates kept moving and were very helpful to ensure they could still carry out the...."   more
 
" The crew that packed, lifted, shifted, took apart and reassembled everything excellent. They worked through rain one end and hot clammy weather the other - difficult conditions. They were polite, co...."   more
 
" The crew that packed, lifted, shifted, took apart and reassembled everything excellent. They worked through rain one end and hot clammy weather the other - difficult conditions. They were polite, co...."   more
 
 
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Customer Reviews
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Review 25 Jul 2024
Recommended by customer in TW1
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Rumsey and Son managed the move out of my old flat, storage and move into the new flat...

"throughout the entire process they were professional, patient and supportive.

I was impressed by the whole team - certain members taking responsibility and by so doing taking the stress away at key points. And the manager, Peter, made the whole process much, much less daunting!

Storage rates surprisingly good value for money."
 
 
Team:
Special thanks to Peter, Scott, Steve and Paul...
 
 
 

Review 22 Jul 2024
Recommended by customer in RG10
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a 2-story 1st floor flat in SW London to 3 story house near Reading. Flat had narrow stairs and hallways to navigate when moving furniture out.

"Great service with good communication throughout. The team were very patient with us whilst our exchange and completion dates kept moving and were very helpful to ensure they could still carry out the job once dates agreed.

Friendly and punctual and would use again.

"
 
 
Team:
Peter
 
 
 

Review 14 May 2024
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from SW London to Banbury

"The crew that packed, lifted, shifted, took apart and reassembled everything excellent.
They worked through rain one end and hot clammy weather the other - difficult conditions.
They were polite, courteous and put in hard shifts."
 
 
Team:
Paul and his crew
 
 
 

Review 14 May 2024
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from SW London to Banbury

"The crew that packed, lifted, shifted, took apart and reassembled everything excellent.
They worked through rain one end and hot clammy weather the other - difficult conditions.
They were polite, courteous and put in hard shifts."
 
 
Team:
Paul and his crew
 
 
 

Review 13 May 2024
Recommended by customer in TR7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from East Sheen to Newquay in Cornwall. The access at the back of the house in Cornwall necessitated a short walk and a few steps but the team took it all in their stride.

"We found the team courteous, friendly and willing. Nothing was too much and they went above and beyond to help with everything they could and when unloading ensure that everything went where we wanted. They didn't just dump the boxes and leave.
Packing was done very professionally with no breakages. Only one missing item so far but we are hoping it will surface, otherwise have to assume it got left wrapped in a box by accident in our haste to unpack so that empty boxes could all be put back in the vans.

We would wholeheartedly recommend Rumsey to anyone considering a move. Thoroughly professional from start to finish.

"
 
 
Team:
Alan, Adam, Pete and David
 
 
 

Review 23 Mar 2024
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The team of 6 were very organised and friendly.

"They were polite, helpful entertaining and tidy. Inspite of the chaos we created they made a stressful As pleasant as possible. Couldn't believe they finished in such a short time. We were highly Satisfied with the whole moving experience."
 
 
Team:
Can't remember...but all 6 were pleasant calm and even amusing and philosophical.
 
 
 

Review 1 Feb 2024
Recommended by customer in TW1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very impressed! the guys arrived well on time & took notice that it was dustbin day!

" They completed the packing & wrapping very quickly & moved it to the van together with the furniture. They were so pleasant & quiet throughout - it was a pleasure to have them there!

Small removals, short storage - hopefully!
Look forward to the their return!"
 
 
Team:
Too much going on to remember - sorry!
 
 
 

Review 1 Feb 2024
Recommended by customer in SN11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went smoothly, the staff were helpful, friendly & professional, nothing was too much trouble for them. My family have used Rumseys before & we would highly recommend them.

"The whole procedure was easy from the visit to our old address to the move to our new home."
 
 
Team:
P Aufton, T Corroon, P. Edward’s P Wesson
 
 
 

Review 13 Dec 2023
Recommended by customer in SN4
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving the contents of a 4 bedroom house that we had owned for 22 years in London to a new family home in Wiltshire.

"Excellent customer service and delivery from the whole team."
 
 
Team:
Alan, Adam, Colin and Gary.
 
 
 

Review 23 Nov 2023
Recommended by customer in CO3
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 4/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from a 4 bed house to a 5 bed

"Friendly staff and a good sales person, explained everything very well. The removal men were polite and friendly. Generally a good experience, however several small items were broken during the move and the movers failed to inform us, even though they knew, so we had to just find broken things as we went along.
They also inexplicably put an entire box of clothes in a box marked clothes, right at the back of our garage. This meant it took me a month to find them, and I had to buy new clothes, which wasn't helpful."
 
 
 
 

Review 12 Oct 2023
Recommended by customer in KT8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had my belongings packed and placed into storage for over a year and then when I had found a new property - my things were brought out of storage and delivered to my new home. My bed was put back together again.

"I found Rumseys to be completely reliable, friendly and professional - a very good balance. It is a personal service, often speaking to the same person each time and you certainly feel you are in safe hands. I would not hesitate to recommend them for storage and removal."
 
 
 
 

Review 27 Sep 2023
Recommended by customer in W4 5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from an almost 3000 sq ft, 5 bedroom, 5 bathroom house in Chiswick to a nearby house half the size. We’d lived in our original house for 40 years. We have a piano and a large delicate antique mirror together with 20 large heavy plant pots of both indoor and outdoor plants.

"We were impressed with Rumsey & Son from the moment Peter sat down at our kitchen table to thoroughly discuss our impending move to the moment we thanked their team profusely for being so efficient, careful and good natured throughout our 3 day move. They even recommended how the furniture should be arranged in the new smaller house.
An excellent removals company - they couldn’t be better."
 
 
Team:
Paul, Paul, and 2 other hardworking guys
 
 
 

Review 7 Sep 2023
Recommended by customer in NW8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full 5 bedroom house move.

"Excellent team, super efficient and careful."
 
 
Team:
Alan
 
 
 

Review 4 Sep 2023
Recommended by customer in HP15
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very smoothly.

"The team arrived on time.

The men worked really hard with humour and stayed in continuous conversation with us as to what we wanted stage by stage.The team of four worked on the first day.

On arriving at the new property they worked continuously until they finished and didn't leave us until 9.30 at night. Three men worked on the second day. I don't know which of the four was called to another job!"
 
 
Team:
P Cufton, S Blower, T Corroon and D Owen
 
 
   Business Reply:
Dear Mr P, Thank you for the feedback. Just to let you know that there were four guys on both days.
 

Review 29 Aug 2023
Recommended by customer in KT11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Pack and move boxes to container for storage.

"An excellent service, brilliant work!
Thank you so much!"
 
 
 
 

Review 29 Aug 2023
Recommended by customer in SW15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 5 bedroom large house to a 3 bedroom flat on the third floor with only a smallish lift available

"5 men were employed on the removal.all were very polite and very helpful throughout the 3 days on the reval"
 
 
Team:
not known for all. Alan was in charge
 
 
 

Review 29 Aug 2023
Not Recommended by customer in TW1
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 3/10
The staff were presentable punctual and polite
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
two day short distance move

"The chap that came round was pleasant enough, but the removal men themselves were a pretty unpleasant bunch. There was a lot of swearing and complaining. they went home at 1.30 on the first day, leaving too much to do on the second day. they damaged the staircase on the way out, and broke the cover of my record player by packing it with a heavy lamp.

They were an unpleasant presence in our house and not what I was expecting at all."
 
 
Team:
Coulnd't tell you, they were not up for chat/conversation.
 
 
 

Review 22 Aug 2023
Recommended by customer in TW2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move to retirement flat

"The van came on time, crew courteous, efficient and responded to suggestions and instructions."
 
 
 
 

Review 22 Aug 2023
Recommended by customer in SW14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing move from a townhouse to a cottage on a single track road

"The crew were cheerful and friendly, even handling the intricacies of getting a sofa out of a window. They had to use trolleys to unload at the new property, again this was done with no issues, quickly and efficiently.
Every member of staff we encountered, from the initial survey through to the empty box collection at the end of the move, was professional and a pleasure to meet."
 
 
Team:
Tom was the foreman!
 
 
 

Review 1 Aug 2023
Recommended by customer in NW8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move a number of items and books

"Charming guys, very efficient, took good care of everything"
 
 
 
 
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