Fox Group (Moving & Storage) Ltd

Block C Mill Race Lane
Stourbridge
West Midlands
DY8 1JN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating Fox Group (Moving & Storage) Ltd 9.5/100
127 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 127 reviews since 2019
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.1/10 Value Rating 9.1
The price represents value for money
 
 
 
Recent Reviews 
 
" the two people came dead on time and they did well putting all the goods and furniture into the van from the old house .and then into the flat and put them where i wanted them"   more
 
" Absolutely the best move ever, from the initial phone calls with Nicola and the subsequent meetings through to the guys driving away having unloaded in to all of the rooms and assembling everything it...."   more
 
" Office staff brilliant and know to answer all queries comprehensively. All well trained- a v.good company. Excellent"   more
 
" All very smooth, a friendly team, and couldn't be much happier than this. This has been the smoothest move among the 9 I had so far. There was no fuss, a friendly persona among the team members, hap...."   more
 
 
About Us


Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 7 6 5 4 3 2 1

Budget:  


Review 30 Sep 2024
Recommended by customer in dy51
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
the move was great from the time they arrived at the old house and got everything into the new flat

"the two people came dead on time and they did well putting all the goods and furniture into the van from the old house .and then into the flat and put them where i wanted them"
 
 
Team:
i dont know the names of the two men who moved my goods
 
 
 

Review 30 Sep 2024
Recommended by customer in CV31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Two collections within the Warwickshire area approx 20 miles apart then dropping to Leamington spa.

"Absolutely the best move ever, from the initial phone calls with Nicola and the subsequent meetings through to the guys driving away having unloaded in to all of the rooms and assembling everything it was superb!!!!"
 
 
Team:
nicola, mick, jack and corey
 
 
 

Review 30 Sep 2024
Recommended by customer in B32
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Just excellent service and hard working crews.

"Office staff brilliant and know to answer all queries comprehensively. All well trained- a v.good company. Excellent"
 
 
Team:
mick Jack Kieron cant remember the other 2
 
 
 

Review 4 Jul 2024
Recommended by customer in SP9
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a hassle-free move. Constantly keep up with updates on arrival, packaging, packing and delivering the new address.

"All very smooth, a friendly team, and couldn't be much happier than this. This has been the smoothest move among the 9 I had so far. There was no fuss, a friendly persona among the team members, happy with everything."
 
 
Team:
Sorry, couldn't remember!
 
 
 

Review 24 Jun 2024
Recommended by customer in DY81
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
we were moving home and in the interim found somewhere to stay - we needed storage for about 6 weeks and Fox''s helped with the move of some furniture & possessions and storage.

"We found them very efficient & friendly & recommend their service"
 
 
 
 

Review 18 May 2024
Recommended by customer in B49
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from Hagley to Alcester. We had some specialist items such as a marble temple which was dealt with great care. When we arrived at the property which was gated, it was a bit of a challenge to get the truck through due to the size of the vehicle and the turn to reverse in. The removers remained calm and were proactive in their approach, resulting in success! We were particularly worried about the electrical items and some of the heavier items which they took great care with. They were not able to take one of the heavier items upstairs because of the item size and staircase but were super careful with everything, as the house was a new build with new carpets, paintwork and woodwork etc.

"Our sales/move manager, Paul was very personable, realistic and down to earth and explained everything in plain English. On his first visit to the house, he answered all our questions patiently. We particularly liked his folder which showed the type of packaging they used for different items such as sofas, tv and clothes. All our emails were answered in a timely fashion and the process for booking was straightforward. They arrived on time the day before the moving day to pack and were very friendly, focused and time-efficient. On day 2 again they were on time, and efficient and everything went pretty much like clockwork. We already had the house keys so no waiting around, we were straight in the property with carpet protection placed everywhere. The move manager even found time to pop by during the 2-day move to see how we were getting along."
 
 
Team:
Paul Ward + team (sorry don't remember their names)
 
 
 

Review 8 May 2024
Recommended by customer in CB10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was quick, easy and hassle free. There was a 4 hour distance between properties but this was achieved over 2 days which was great.

"I removal process was the best I've experienced and I've moved the best part of 27 times now. To get a 3 bedroom house packaged, loaded into the vehicle and the house left in good order in the space of 4 hours left me and my wife pleasantly shocked at how fast, efficient and organised the moving out was.

The following day was moving in. This is a fairly long carry from the vehicle to the front door of approx 30-40 meters. The 2 guys that did the unload were brilliant but they could have done with 1 extra pair of hands due to the long carry. This is not a negative from my side at all, but just a future consideration as it would have made their lives easier and less physically strenuous than it needed to be.

All of the guys involved from start to finish were very kind, funny and brilliant when the kids wanted to get in their way. Whenever we move again I will try my best through Agility to use your service as it was flawless throughout and I will and have been recommending you to friends and family."
 
 
Team:
Unfortunately didn't catch the names but the main guy was a Birmingham FC fan.
 
 
 

Review 7 May 2024
Recommended by customer in DY7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full packing and removal service of a four bedroom house to the same, locally, including a large attic and considerable amount of garden equipment and plants. 2.5 days packing, delivery over 2 days

"Strongly recommend Fox Removals Stourbridge! They were professional from start to finish and were efficient and helpful. The home visit was professional and detailed and the admin staff were very helpful. The packing and moving team were great - experienced, positive, very pleasant and friendly and got on with each other and their job.
They handled all our possessions carefully and with consideration. We had no breakages or losses and were very happy we had chosen them.

Fox Removals are not cheap, but you get what you pay for - a top quality service"
 
 
 
 

Review 7 Feb 2024
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
packing and moving some furniture and boxes from family home to my house

"The team that carried out the move were great. Very efficient, organised and quick!
The van pack was a wonder to behold.
They have left the items stacked, as requested, very efficiently.
Marvellous team"
 
 
Team:
Mick & Jack
 
 
 

Review 6 Feb 2024
Recommended by customer in SN6
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Military move with all my gear and three bikes!

"Great bunch of guys. Prompt, profession and polite. Being in the military I’ve lived a lot and had a lot of different removal companies and this crew were the best! Super efficient but also took great care. Couldn’t recommend enough. They knew the situation we were in with cleaning the old house etc so kindly offered to take the keys and start the unload before we arrived. I got there at about 11 and they’d unloaded the entire lorry! So helpful!"
 
 
Team:
I wish I could remember!
 
 
 

Review 6 Feb 2024
Recommended by customer in Dy83
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving my items from storage back to our home.

"They were very obliging to our needs. Moved our items into our home on a Saturday morning and returned monday to unpack and remove the packaging. The two lads couldn’t do enough. The same as the people in the office and at the storage unit. Would not hesitate to use them again."
 
 
 
 

Review 7 Sep 2023
Recommended by customer in CT5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 day move.

"Made a 2 day move as stress free as possible,even though I think I had more furniture etc. than expected! Friendly and efficient crews.
Many thanks to you all."
 
 
Team:
I'm afraid I can't remember.
 
 
 

Review 3 Sep 2023
Recommended by customer in TR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving county and late exchange meant a lot of arranging. Fox instantly knew what to do, how to cope and make it happen. Fantastic team from quote to final delivery. I would recommend only Fox to everyone.

"From start to finish I knew I was in good and professional hands. Fox say they like to take the stress out of the process. They do. Happy, efficient guys. Nothing was too much trouble. Very speedy loading and delivery. Very courteous to neighbours. Naturally I’m never moving again 🤣 but if I were to then I would only use FOX. They are fabulous."
 
 
Team:
Adam, mick, Jack and Kieran. Paul did a perfect job of quoting the huge job.
 
 
 

Review 1 Sep 2023
Recommended by customer in DY8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Relatively simple and local move but characterised by my mother being 87,never having moved in 55 years and both sons not living locally one in France. We therefore needed to rely heavily on the support of the removal staff .

"Given the description above,my mother needed to lean on the support from Fox`s staff.This was exemplary both from the initial assessment visit to the move day itself.We took the packing option to make this easier for her and this all worked superbly.

The care taken to install her in her new home was sensitive and diligent.Having spent 55 years in one home and moving at this age, she was understandably nervous about the process but she could not speak highly enough of the politeness and professionalism of all of the staff at Fox`s.

Well done and thank you to all of your staff for making a stressful day as trouble-free and relaxed as it possibly could be.

Best wishes,
Trevor Jones
(eldest son of Gwen Jones)"
 
 
Team:
Apologies but I was not present on the day but all staff involved were superb,
 
 
 

Review 30 Aug 2023
Recommended by customer in SY6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving parents back to their hometown

"Absolutely delighted with the service and the lovely, professional men who came.
Would use again and recommend.
The keys took ages to be released and they were patient and professional. Thank you!

"
 
 
 
 

Review 20 Jun 2023
Recommended by customer in SN14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very Very helpful especially the women who was on the other side of the line. Really patient and great customer service.

"First time and many more to come. They supply the boxes and wrapping paper and also tapes. Very helpful customer service. Spot on in all expect"
 
 
 
 

Review 19 Jun 2023
Recommended by customer in DL9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from North Yorkshire to Lancashire.

"Fox's Removals were professional, punctual and the team personable. Excellent service provided from start to finish."
 
 
 
 

Review 23 Mar 2023
Recommended by customer in BH15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from house in the midlands to another on the south coast

"Great experience, all the way from first contact on the zoom call to moving into the new house. the moving lads were so good! Total professionals and so quick and efficient. Couldn’t have got a better moving team!"
 
 
Team:
Can’t remember their names
 
 
 

Review 23 Mar 2023
Recommended by customer in DY10
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move in Kidderminster

"Mick and the crew turned up promptly and loaded and unloaded us with the minimum of fuss and good humour.
1st class service"
 
 
Team:
Mick +2
 
 
 

Review 23 Mar 2023
Recommended by customer in yo16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from west midlands to Bridlington

"Very competent guys . very accommodating. Trouble free move"
 
 
 
 
Back to top

» 7 6 5 4 3 2 1