Roy Jacks Removals & Storage Ltd

Unit 5, Anderson Trading Estate, Croft Street
Widnes
Cheshire
WA8 0NQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Roy Jacks Removals & Storage Ltd 9.7/100
372 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 372 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" Guys on removal were first class, great job, everything packed away safely. My belongings were going into storage, Jacks organised it all in their secure premises. Moving in day was hassle free and ...."   more
 
" Except, prompt, efficient and friendly service. Highly recommended!"   more
 
" The office staff, particularly Sue. were amazing. They were so calm and understanding and helpful even though they were really busy. Sue found a way of making the dates work for us. Eventually we move...."   more
 
" Excellent service. Would recommend to others"   more
 
 
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Review 18 Jul 2021
Recommended by customer in WA7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving day was perfect, I booked a full dismantle and packing services. Well worth it, saves all the hassle.

"Guys on removal were first class, great job, everything packed away safely. My belongings were going into storage,
Jacks organised it all in their secure premises.
Moving in day was hassle free and stress free, all beds reassembles and dining room table also. Great work.
"
 
 
Team:
Gary and his lads
 
 
 

Review 16 Jul 2021
Recommended by customer in WA8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Shifting a piano

"Except, prompt, efficient and friendly service. Highly recommended!"
 
 
 
 

Review 15 Jul 2021
Recommended by customer in CH63
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was off and on for some time and we were caught up in the race to complete before the stamp duty holiday ended.

"The office staff, particularly Sue. were amazing. They were so calm and understanding and helpful even though they were really busy. Sue found a way of making the dates work for us. Eventually we moved out a week before we completed and put our furniture into storage for a week. We beat the stamp duty deadline by about an hour and our furniture was delivered 2 days later. In the meantime we stayed with our son for a few nights.
The removal guys were really good. They were knowledgeable and helpful, good humoured and hard working. We felt they were taking good care of our belongings.
This was the second move that we have done with Roy Jacks and I would definitely recommend them."
 
 
Team:
Sue in the office in particular but the whole team were great
 
 
 

Review 30 Jan 2021
Recommended by customer in L19
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving house from one area of the country to another

"Excellent service. Would recommend to others"
 
 
 
 

Review 27 Jan 2021
Recommended by customer in HX7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from Manchester to Hebden Bridge. Full house of furniture into storage, then brought to me in my new home.

"I have used Rou Jacks before and would use them again!
Very efficient, professional and friendly service from the office staff and removals teams."
 
 
Team:
Sue, Ryan and Josh
 
 
 

Review 26 Jan 2021
Recommended by customer in WA5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a four bedroom to two bedroom property in a different town. Roy Jacks helped with the packing on the day before the move and with the move on day two. The move involved a large and a small van.

"I was moving from a four bedroom house to a two bedroom place in a different town. The weather was appalling - very heavy rain which turned to snow later - and there was a wait for the keys when we all arrived at my new home. Two staff members from Roy Jacks arrived on the day before (as arranged) to help with the final packing and starting to fill the larger of the two vans that I had to use. It was the first move that I had had to do myself without my late husband and my levels of stress were very high, however Alex and Jack were extremely efficient, cheerful and generally supportive so that I felt that I wasn't having to do it by myself. On day two because of the late running additional staff came to help and an amazing job was done getting my over large sofa into the house over the back wall and through the french windows. I could not have been better served by the guys at Roy Jacks from the initial enquiry through to the final box being brought through the door. There cheerful and positive attitude was really helpful in calming my nerves at this very stressful time. I have used the company previously, would never use anyone else and have recommended them to friends who have also used them."
 
 
Team:
Alex and Jack plus three other guys whose names I did not catch and the very friendly lady who I spoke to on the phone.
 
 
 

Review 26 Jan 2021
Recommended by customer in SY23
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"The transition from our old house to storage was seamless and the team were very knowledgable and helpful.
Challenging access to our new home required a move from storage over 2 days with smaller lorries, but all done with the minimum of fuss. No breakages and everything very well packed.

Beyond criticism."
 
 
Team:
Gary Jacks, Keith
 
 
 

Review 17 Jan 2021
Recommended by customer in SA67
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from Widnes to Pembrokeshire, but with our belongings going to storage for a few months first. We had quite a few large items to move and also a large amount of China and kitchen equipment. We paid Roy Jacks to pack up the kitchen to minimise the risk of breakages.

"This was the the second house move we used Roy Jacks for.
Our move was in two parts.
The first was to pack up the old house and move it to storage.
The storage price rate was very competitive.
The second part was 3 and a half months later. A date was agreed and despite the distance, the team arrived in good time and got to work.
There were some awkward, large pieces of furniture to get upstairs, but this was completed successfully. There were no damaged items during the process.
All in all, very happy with the firm and would recommend them without hesitation."
 
 
 
 

Review 12 Mar 2020
Recommended by customer in OX5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
A long distance move from Widnes to Oxfordshire. Moved us over a weekend right before Christmas.

"I would highly recommend Roy Jacks, Widnes. I am just so sorry it's taken me this long to get round to writing this review. We moved right before Christmas, a very busy period for them but they squeezed us in. They had to move us over a weekend which wasn't ideal but at least they took the job on. Damien Davenport was professional but personable when he came round for the initial visit & dropped some extra boxes off for me when needed later on.

The father & son who moved us (sorry can't remember their names) worked very hard both when packing us up and then bringing our stuff to us 3 days later (it was same father but different son then!). We moved from Widnes to Oxfordshire so it was a long journey & they arrived before 8:30 am on the Monday.

I chose Roy Jacks because they were a local firm & my family had used them previously, but also because they dismantled & reassembled our furniture as part of the price,(beds, wardrobe)which was so helpful, especially as I was on my own with two small children when we moved & my husband is hopeless at DIY anyway! They were very thorough, careful & professional & did everything for us. They even helped us put stuff in the loft.

Thank you Roy Jacks, I am just sorry that you don't have a branch in north Oxfordshire as I would definitely use you again."
 
 
Team:
Damien Davenport
 
 
 

Review 4 Mar 2020
Recommended by customer in WN5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a three bedroom house to another. No issues with any of the items inside and in the garden.

"From start to finish the company were excellent. I phoned for someone to call around to give me a quote, that happened straight away. Received the quote within a day. Nothing was too much trouble, excellent communication skills throughout.

The Company delivered boxes for the move which were free of charge. They were just a great team and so helpful. On the day of the move, they were on time, wrapped my furniture with strong material and moved everything into the truck.

You don't get service like this anymore so happy days."
 
 
Team:
Damien, Mou
 
 
 

Review 20 Feb 2020
Recommended by customer in WA9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
St. Helens - Widnes

"The two guys where fantastic! We honestly could not be happier. They where so polite and really made our move as stress free as possible!
Hope they didn’t mind only having a drink on arrival as we had already packed everything up.
we are moving again in four weeks and hope we get the same movers!"
 
 
Team:
Unknown.
 
 
 

Review 14 Feb 2020
Recommended by customer in WA6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from one village to a small town only a few miles away. We moved from a 4 bedroom semi to a 4 bedroom detached house.

"Our whole experience with Roy Jacks was faultless.
Alex and John were just brilliant. They were very polite and respectful of us and our belongings but also very friendly and helpful. They took great care with everything - the packing was excellent. We chose to pack most of our non-fragile belongings ourselves - the boxes, wrapping materials, tape, pens etc were brought out to us promptly and fitted our requirements perfectly. We had a big delay moving into our new property as the previous owners had not yet fully moved out. Alex and John were very calm and professional and dealt with the situation in a calm and organised manner.
The intial quote was very thorough and everything was made very clear to us by Damien so there were no hidden costs or surprises. We felt it was a very good and competitive price for the first class service we received.
We would have no hesitation whatsoever in recommending Roy Jacks Removals. In fact we have already recommended them to many of our friends.
Many thanks"
 
 
Team:
Alex, John. Damien
 
 
 

Review 13 Feb 2020
Recommended by customer in WA7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a relitevely small move from a 3 bedroom bungalow to a similar sized property 8 miles away.

"Roy Jacks were recommended to us by several people who had used their services in the preceeding couple of months.
Every aspect of contact with staff was very good indeed from talking to the ladies in the office right through to the removal men.
The whole operation went very smoothly and i was very confident right from the start that this would be the case.
I had to change to move date but this was not a problem as was within 3 weeks of the move. We paid extra for boxes and packing material and these were of a very high quality.
On the day of the move the removal men arrived as the time arranged (8am) and were very courteous and respectful of the house and items being removed. I was very suprised at how fast they cleared the contents. They bought 2 vans to the property as they were aware that parking cpould be difficult and that space was tight.
On arrival at the new property floor covering was laid over all carpets to protect them. Again they were very careful not to knock any paintwork etc. The whole job was completed by 1:30pm - well in advance of what we had anticipated.
I cannot fault the service that we received in anyway at all and would thoroughly recommend this company to anyone requirig a removal service."
 
 
 
 

Review 30 Jan 2020
Recommended by customer in CW8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Nice Saturday morning move. The two chaps were really nice and I was amazed at how quickly and efficiently they moved everything. Even more so that they got all the boxes in my smallest box room. Well done lads.

"I rang Roy Jacks after looking at 3 other companies for quotes. I think Roy Jacks were the most competitive. When I phoned up the lady who answered the phone was so nice and helpful. Booking was easy and I was so happy with what was quoted to me in comparison to other companies.
On the day the lads were really professional, we had a little laugh in between all the moving. My two cats loved them! The lads worked really quickly and efficiently and to my amazement managed to get pretty much everything in boxes (20ish) into my small box room.
Overall a great positive experience and will use again in the future. Thanks guys."
 
 
 
 

Review 30 Jan 2020
Recommended by customer in WA8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Roy Jacks originally moved our belongings from the UK to ireland in 2018. Thw service was exceptional and I had no hesitatoon in contacting them again to bring back my belongings and my wife''s quad bike to the UK again.

"Staff at their Widnes office were brilliant and their two removals lads - Sean and Dave collected, stored and returned my belongings to my new property in a very professional manner. All items were moved securtly with no damage. I would have no hesitation in recommending this company to anybody contemplating moving. Brilliant work by all at Roy Jacks"
 
 
Team:
Sue, Mo, Carol, Dave, Sean
 
 
 

Review 30 Jan 2020
Recommended by customer in CH2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had a staggered move including a week in storage.

"The team at Roy Jack's were fantastic and made the removal process easy and stress free. Always available and easy to contact, really flexible when our moving dates were uncertain and always happy to help us where they could.

The team who packed, moved and unloaded our property were also great. Always polite, considerate and helpful we couldn't have asked for a better experience. Thanks again to the whole team!"
 
 
Team:
Moh, Carol, Damien, Rob, Gary, Frank
 
 
 

Review 30 Jan 2020
Recommended by customer in BA13
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long haul, very well carried out

"The move went well, my furniture etc. as packed one day then delivered the next because of the distance involved"
 
 
 
 

Review 17 Jan 2020
Recommended by customer in ST17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a move from Runcorn to Stafford. It was a 4 bedroom to 4 bedroom move. Lots of stuff

"Roy Jacks was recommended to me by a friend after having no luck with lots of other companies.
Initial contact was really good with an appointment being made to come and survey the job.

The survey was carried out by Damien Davenport who arrived on time and was professional from start to finish. Throughout the whole survey I felt re-assured that this was a company that would come in and do a really good job. Nothing was too much trouble.

Even though the price was more than I had hoped to pay, the experience was such that I knew that this was the firm I had to use.

Planning and itinerary were communicated to me so I knew exactly what was happening.

The day before the move, Damien came to do a final check that we were on track with everything.

Moving day arrived and everyone turned up on time.

What an amazing team! The care and attention that was taken over all of our stuff was brilliant. Nothing was too much trouble.

The following day, everyone turned up on time in Stafford and they did a great job in getting everything into the right room despite my confusing them by changing 2 of the room round.

In conclusion, a very professional company with a great team. A great customer experience.

If you are moving house, this is the fine to use."
 
 
 
 

Review 15 Jan 2020
Recommended by customer in WA7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From 2 bedroom bungalow to 3 bedroom bungalow. Difficult access to new property as it is a cut de sac and with internal layout making it difficult to get large items of furniture in.

"Roy Jacks did an amazing job for us under very difficult circumstances. They arrived promptly and emptied the property very efficiently and professionally .
However the trip to our new home should have taken around 40/45 minutes but because of a serious motorway incident it took them 4 hours...no fault of theirs of course.
Having arrived mid afternoon the light was fading but they got all our furniture etc into the property again very efficiently,professionally and with good humour , which must have been difficult given the frustrations of the earlier part of the day.
The packing boxes were delivered to us beforehand as agreed and collected promptly again as agreed after the move.

A job well done which we did expect, having used their service several times over a long period of time.

Would recommend Roy Jacks Removals to anyone without hesitation"
 
 
Team:
Gary,Dave, Damien,Sue, & Mo
 
 
 

Review 8 Jan 2020
Recommended by customer in CH3
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved an overloaded 2 story 3 bed Semi to an overloaded 2 story 4 bed detached. Some of the boxes and items were moved the day before the primary move which made room for the big day. We only moved a kilometer, but still everything had to go (Loft and garage excluded). cost below includes boxes and packing materials

"Our move was made easy thanks to Frank, Neil and Shaun. The guys were super friendly, efficient and nothing short of awesome. They went the extra mile as if it was normal. Seriously exceeded expectations, and more especially for the price. Can't recommend them enough."
 
 
Team:
Frank Shaw, Neil Zachara, Shaun Newall
 
 
 
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