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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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A three day move including packing up all the goods in my 2 bedroom bungalow, double garage,shed, greenhouse and Summer House with a 207 Mile each way return journey involved in the move.
For my family and I the highlight was the way they carefully removed a very old stone well garden ornament which needed extra support to keep it in its shape.This well was purchased by my late husband in 1967 on our wedding , always had pride of place in our front gardens and in it grew a fuschia from my mother in law’s garden.Once at our destination they reassembled it,leaving the extra support in place.It now has pride of place in the new front garden and the fuschia has been replanted.Sentimental value for all the family.This challenge Darren and Ben accomplished without any fuss. They seemed to enjoy the challenge.
Amazing.So pleased I used them.Their help is so very much appreciated.
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Team:
Ben, Darren, Christian, Jamie, Dave, Ben on the day but also Vanessa and Anna in the Office
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