Confederation of Aerial Industries

About: Formed in 1978 the Confederation represents installers, manufacturers, distributors & broadcast operators engaged in networking signals to all types of properties.

Membership: We are different from most trade bodies in that applicants for membership have to undergo an assessment to check they can achieve compliance to the CAI’s codes of practice & conduct which are recognised by broadcasters and government as best practice. By choosing a CAI member to advise or complete the work you require you are assured of competence & compliance.

Complaints: If a customer is unhappy with the standard of workmanship carried out by a CAI registered installer, or indeed is dissatisfied with an aspect of the job, and has been unable to resolve the problems with the Member concerned, the CAI has an official complaints procedure. The CAI will fully investigate any complaint that it receives against one of its Members and is empowered to impose sanctions on its Members if necessary.

TrustMark

TrustMark is a not for profit organisation, licensed by Government and supported by consumer protection groups, helping you find local, trustworthy & reliable tradesmen, operating to Government endorsed standards.

TrustMark is a quality mark which operates a framework under which 30 plus scheme operators working in the Repair, Maintenance and Improvement sectors are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen.

All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaints procedures are being maintained.