Chartered Institute of Plumbing and Heating Engineering

The CIPHE is a professional and technical body striving to raise standards of plumbing and heating in the public interest. It is a registered educational charity with over 12,000 members from every sector of the plumbing and heating engineering services industry.

Each individual member has to abide by a six point Code of Professional Standards which helps to uphold high standards to protect public health and safety. To further protect the public, the CIPHE has a complaints procedure, which is overseen by a panel of Professional Standards Inspectors and includes a Trading Standards Officer.

Gas Safe Register

Gas Safe Register has replaced CORGI in Great Britain and the Isle of Man. The register exists to protect you, your family, and your property from dangerous gas work. By law, anyone carrying out work on gas installations and appliances in your home must be on the Gas Safe Register.  You can find a Gas Safe registered business in your area by entering your postcode.  Every gas safe engineer carries a Gas Safe card which verifies that they are who they say they are and which also gives details of the work they are legally allowed to undertake. Always ask to see their card.

Landlords and tenants can find advice on rights and responsibilities regarding gas appliances and gas safety when renting a property.

Scottish and Northern Ireland Plumbing Employers Federation

SNIPEF Licensed Plumbing Businesses are inspected on an ongoing basis, employ properly qualified and trained staff, hold Public Liability Insurance and produce an annual Financial Integrity Statement. If there is a complaint either about the cost of the work undertaken by the Licensed Business or the quality of work, these should be raised in the first instance with the Licensed Business. The Licensed Business will investigate any complaints made and take the necessary action to resolve the complaint. If contact with the Licensed Business fails to resolve the matter, then the Plumbing Licensing Board operates an independent complaints mechanism.

Trading Standards - Dumfries and Galloway

The Dumfries and Galloway Trusted Trader Scheme is a local business partnership aimed at increasing consumer confidence, supporting local businesses, and helping protect people from doorstep crime. The scheme is operated by Dumfries and Galloway Council Trading Standards Service. Businesses signing up to the scheme must abide by certain terms and conditions which reflect their responsible and sensible approach to the way they trade and conduct their business.

A major feature of the scheme is customer feedback which is published on an online database maintained by an independent third party, Referenceline Ltd.

Member firms shall be responsible for their work and Dumfries and Galloway Council accepts no liability for any work done.