Eastern Tree Care

Where reputations count.

26 Bond St
Norwich
Norfolk
NR2 3TS

Tree Surgeons

www.easterntreecare.co.uk

Email This Business

Mobile 07891 807734

Listed under: Fencing Contractors, Landscapers / Landscaping, Tree Care / Tree Surgeons

100% recommended Rating 9.8/100
428 reviews since 2012

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 428 reviews since 2012

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.8/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.7/10
The price represents value for money

Recent Reviews

" Orlando and Blake worked well and now the front and back gardens look tidy and in better shape. " more

" Orlando and team arrived on time. They were very polite and friendly. Worked hard and didn't stop until the job was done. The garden was left very tidy and overall we are very satisfied customers." more

" Work well done. Really pleased. Whould recommend them to any one. Hard workers very polite. " more

" Despite me changing my requirements - and even the date work was due to be carried out, Orlando was charming throughout and the results were excellent. " more

About Us
Information provided by the business
Legal Name: Mr Orlando Horner.

We are a professional tree surgery company operating in East Anglia.
Customer service is paramount, from our first point of contact with you to the moment we leave your site; your satisfaction is our priority.
Our team is protected by full public liability insurance of �5,000,000.
Our staff are Royal Forestry Society certified arborists,Lantra and NPTC qualified.

Review 6 Dec 2024 Recommended by customer in NR7 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Tidy and Prune shrubs and apple and pear trees.

"Orlando and Blake worked well and now the front and back gardens look tidy and in better shape. "

Team:
Orlando Blake

REPORT THIS REVIEW

Review 22 Mar 2024 Recommended by customer in Nr5 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Dead Eucalyptus tree being cut down.

"Orlando and team arrived on time. They were very polite and friendly. Worked hard and didn't stop until the job was done. The garden was left very tidy and overall we are very satisfied customers."

Team:
Orlando

REPORT THIS REVIEW

Review 24 Aug 2023 Recommended by customer in NR1 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Cut 9 trees down.

"Work well done. Really pleased. Whould recommend them to any one. Hard workers very polite. "

Team:
Orlando Reuben

REPORT THIS REVIEW

Review 10 Aug 2023 Recommended by customer in NR3 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To reduce the height of a (very tall) bay tree and reshape.

"Despite me changing my requirements - and even the date work was due to be carried out, Orlando was charming throughout and the results were excellent. "

Team:
Orlando Elder

REPORT THIS REVIEW

Review 2 Aug 2023 Recommended by customer in NR3 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Pruning large Yukka tree reducing overhang and dead leaves. Shaped to produce a crown and increase light to neighbours garden.

"Extremely professional and polite young men. Highly satisfied from quotation visit to work being completed! Would highly recommend. Site left clean and tidy including the neighbours garden. "

Team:
Orlando Elder

REPORT THIS REVIEW

Review 24 Feb 2023 Recommended by customer in NR4 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Pruning and shaping trees and large shrubs

"Orlando and the team he brought were helpful, friendly and responsive. They worked hard and asked our neighbors for permission to clear debris from their gardens, which was appreciated. They took care with the shaping of the trees and knew what they were doing. "

Team:
Orlando Nick Jacob

REPORT THIS REVIEW

Review 22 Feb 2023 Recommended by customer in NR4 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Prune a large cedar and a cherry tree. thin out a hedge.

"Pleasant and friendly on time, cleaned up afterwards well and did a good job. Very pleased with their work. "

Team:
Orlando Nick

REPORT THIS REVIEW

Review 9 Feb 2023 Recommended by customer in NR4 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Trimming and shaping large bay tree

"Efficient and professional in carrying out the task. I have no hesitation in recommending Orlando and his team"

Team:
Jacob Bella

REPORT THIS REVIEW

Review 12 Dec 2022 Recommended by customer in NR14 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Removal of Eucalyptus tree, cutting into logs for wood burner, chipping and stump removal.

"Orlando, Jacob and Robbie were all punctual, friendly and hard working. They did a great job, nothing was too much trouble, and they were a pleasure to have here.
We would definitely recommend them and use them again in the future. "

Team:
Orlando Jacob

REPORT THIS REVIEW

Review 6 Dec 2022 Recommended by customer in NR7 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Trim and Shape tree and bush.

"We are very happy with work completed! very polite and respectful!"

Team:
Elder Ivann Orlando

REPORT THIS REVIEW

Review 4 Dec 2022 Recommended by customer in NR7 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Hedge trimming
Fruit tree pruning
Tree surgery.

"Very experienced and knowledgeable team. Discussed what I wanted and completed the work to a very high standard cleaned up thoroughly afterwards. I have used ETC several times now and I would recommend them to others needing tree and hedge maintenance. "

Team:
Orlanoo Yann Elder Nic Jacob

REPORT THIS REVIEW

Review 14 Oct 2022 Recommended by customer in NR13 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Dismantling of a willow tree and stump removal

"Orlando was prompt and considerate when quoting. I wanted to arrange for my mother's willow tree to be dismantled but wasn't sure about the stump removal. He explained the options and then quoted separately so I could choose.

The quote was reasonable and I went ahead. The neighbour kindly agreed for the vehicles to go on their driveway and a fence panel removed to enable easy access to the tree. Orlando and his colleagues were respectful of the neighbour and left the site as they found it.

On the day of the works, I asked if they could trim the front hedge as it required specialist tools. Orlando agreed to include this for no extra charge.

I asked about keeping some of the wood and they explained which pieces would be good for making logs. I cannot recommend them highly enough."

Team:
Orlando and his two colleagues, I don't know their names

REPORT THIS REVIEW

Review 5 Oct 2022 Recommended by customer in NR2 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Reducing silver birch tree

"Very good service, Orlando and Nick very considerate of our requirements and did an excellent job."

Team:
Orlando Nick

REPORT THIS REVIEW

Review 26 Sep 2022 Recommended by customer in NR3 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Cut back a wisteria across to front of house

"They arrived promptly and carried out the work to our satisfaction. We have had the company before and we would certainly have them again."

Team:
Nick Orlando

REPORT THIS REVIEW

Review 20 Sep 2022 Recommended by customer in NR3 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Pruning wisteria on front of house and side

"Orlando and Nick came as they had said. They were polite and friendly and clearly had expertise. They completed the work satisfactorily. I shall not hesitate to employ them in the future as they did not try to tout for extra work by making me anxious as I've had from other firms in the past.
Excellent."

Team:
Nick Orlando

REPORT THIS REVIEW

Review 13 Sep 2022 Recommended by customer in NR6 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Remove a willow tree and dispose of waste.

"Orlando gave good advice. Communicated costs/time scales. Excellent work.
Garden left tidy. Would recommend."

Team:
Elder Orlando

REPORT THIS REVIEW

Review 12 Sep 2022 Recommended by customer in NR6 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Pruning three medium/small trees

"The work was completed exactly to our requirements. Everything was scrupulously removed from our property"

Team:
Orlando Nick

REPORT THIS REVIEW

Review 5 Jun 2022 Recommended by customer in NR4 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Reduction in hedge on two sides of garden. Reduction in size of holly bush removal of top of tree.
All waste removed and garden left tidy.

"Very satisfied. Good work ethic and informed about what was going on. Job not simple as very overgrown hedge had to be tracked over two gardens but efficiently carried out. Would recommend them."

Team:
Tully Orlando Nick

REPORT THIS REVIEW

Review 12 Apr 2022 Recommended by customer in NR14 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Cutting down, removing two large fir trees which were very close to a road and telephone wires etc

"No fuss, friendly, fast work, tidy and considerate. Thank you the garden looks fantastic."

Team:
Nick Orlando Gareth

REPORT THIS REVIEW

Review 6 Apr 2022 Recommended by customer in NR8 business Eastern Tree Care https://www.referenceline.com/tree_surgeons-in-norwich-easterntreecare-37754

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

Felling of neighboring tree

"Excellent service, good communication and cleared up on completion.
Highly recommended service."

Team:
Orlando Albert

REPORT THIS REVIEW

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