Satisfaction Ratings |
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Quality
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10/10
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The quality of the work was as expected and agreed
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Tidy
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10/10
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There was little disruption and the site was left clear and tidy
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Service
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10/10
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The team was friendly, helpful, considerate and professional
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Value
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10/10
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The price represents value for money
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Show All
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Charges
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Yes
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Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
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Timing
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Yes
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Before starting work, did the firm explain when the work was expected to start and finish?
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Payment
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Yes
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Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
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Reliable
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Yes
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During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
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Invoice
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Yes
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On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
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Guarantee
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Yes
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On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
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Customer Review
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AKA Building Services replaced a rotting Velux roof window at our home which was leaking with a new Velux unit complete with a blackout blind.
They supplied a competitive fully inclusive quote for the Velux window, fixture, fittings and labour. Most importantly, Velux HQ in the UK had recommended them as one of their registered Velux Certified Installers.
They kept in touch with us about the ordering of parts and the day of installation to suit our movements. They arrived on site on time to carry out the work.
They even replaced a couple of York slate roofing tiles to match the ones of our roof and ensured we had the current flashings in place.
The company also moved the position of a down rainwater pipe which was obstructing a fire escape first floor double glazed window. They did that without any fuss.
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Team: They were all great
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