Where reputations count.
Browns Veterinary Physiotherapy
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Confidential
Dumfries & Galloway
DG12 0AA
Veterinary Physiotherapy
Listed under:
Veterinary Physiotherapy
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About Us |
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Businesses login to your control panel to add your video or text here |
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| Reputations are not built overnight | ||
| In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative. Look for firms with a commitment to asking for feedback - good or bad - from their customers. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review. Ask the firm for their side of the story. | ||
| Good Practice | ||
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Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect. |
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| Registration: 100% | ||
| Before starting treatment, they explained their registration with the Register of Animal Musculoskeletal Practitioners (RAMP) | ||
| Choices of Treatment: 100% | ||
| Before starting treatment, they explained the choices of care available and why each might be suitable | ||
| Limitations or Risks: 100% | ||
| Before starting treatment, they explained any limitations or potential risks in the proposed treatment | ||
| Fees and Overall Cost: 100% | ||
| Before starting treatment, they explained the fees, the likely overall cost and how to pay | ||
| Contact: 100% | ||
| Before starting treatment, they explained who to contact with questions or concerns | ||
| How to complain: 67% | ||
| Before starting treatment, they explained how to complain (to RAMP) | ||
| Jargon Free: 100% | ||
| During treatment, they use simple language, avoid jargon and encourage me to ask questions | ||
| Reliable: 100% | ||
| During treatment, they keep their promises about costs, timing etc. and agree any changes | ||
| Coordinating treatment: 100% | ||
| During treatment, they help me coordinate with my vet, where applicable | ||
| Invoice: 67% | ||
| After treatment, they gave me an invoice showing the breakdown of charges | ||
| You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. Nobody's perfect and some customers may not be completely sure about the answer. It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you. A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on. | ||
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Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
highly 3
Mel 2
physio 2
professional 2
recommend 2
results 2
service 2
treatment 2
AIDS 1
approachable 1
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| These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Reviews that match your Budget | ||
| There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs. | ||
| This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need. | ||
| Customer Reviews | ||
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