McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
636 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 636 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I am delighted to write this reference for McRae's, who have been an absolute pleasure to work with throughout the entirety of our property dealings. From the outset, McRae's have consistently gone...."   more
 
" Having looked at local social media it was noted that a high number of entries indicated that McRaes were a good choice. I have to agree with that thought. I have been very satisfied with all contacts...."   more
 
" A lot of estate agents get bad press but McRae’s are the exception to this. From start to finish we were kept informed of everything that was going on and they went over and beyond in every aspect. We...."   more
 
" All the staff at Mcraes friendly and were very knowledgeable about Walthamstow, Chingford and the surrounding area. They kept me informed at every stage of the selling process and were always easy to ...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 35
best 34
buyer 34
buyers 35
buying 48
communication 40
Craig 68
definitely 36
difficult 37
easy 28
estate 77
excellent 96
experience 60
extremely 50
Fantastic 36
finish 36
Fox 26
friendly 150
good 89
great 79
happy 66
hard 27
help 49
helped 36
helpful 193
highly 71
informed 58
knowledge 27
knowledgeable 34
Lisa 202
local 31
market 42
McRae 29
McRae’s 64
McRaes 206
offer 27
Park 26
process 151
professional 173
property 136
purchase 46
really 60
recommend 157
sale 119
sell 49
selling 55
service 215
team 100
Thank 99
Thanks 43
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Mar 2025
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
four bed terraced house Highams Park.

"I am delighted to write this reference for McRae's, who have been an absolute pleasure to work with throughout the entirety of our property dealings. From the outset, McRae's have consistently gone above and beyond in providing outstanding service.

One of the standout qualities that truly made a difference in our experience was Mr Mcrae and the teams’s excellent communication. Whether it was during normal working hours or often outside of them, I was always well-informed and supported. It was clear that the whole team and especially Mr McRae are dedicated to making sure every aspect of the process runs smoothly, and that commitment really eased the stress of what could have been an overwhelming situation.

Moreover, the team are genuinely friendly, approachable, and a pleasure to deal with. Every interaction was marked by professionalism and a level of warmth that made me feel confident and reassured. It’s rare to find someone who combines such great service with a personal touch, and they did just that.

I can confidently say that without their help, this experience would have been far more challenging. I wholeheartedly recommend them for anyone looking for a reliable, communicative, and truly lovely estate agent."
 
 
Team:
Lisa, Barbra and Craig McRae - thank you!
 
 
 

Review 2 Mar 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A five bedroom semi-detached house in Highams Park in East London

"Having looked at local social media it was noted that a high number of entries indicated that McRaes were a good choice. I have to agree with that thought. I have been very satisfied with all contacts with them from the first placing of my property onto the market to the (eventual) exchange of contracts. There was a false start with the first buyer who pulled out at a very late stage of the purchase process. This was in no way anything to do with McRaes who very quickly placed the property on the market again. This buyer has now exchanged contracts and a completion date agreed.
It was very obvious throughout the process that not all agents were as quick or as thorough as McRaes but I was provided with updates and feedback at all times very often latish into the evening. I had requested details of a solicitor that they knew and trusted and again an excellent choice was given - all this has made the process more pleasurable than it may well have been.

I have been delighted with the care and attention that all members of staff have given at all times especially Craig McRae and Lisa Fox and would be happy to recommend them as being of great quality and understanding. it is often said that moving is one of the most stressful things that one can do - it is made easier by such a company as McRaes."
 
 
Team:
Craig McRae, Lisa Fox and all the team
 
 
 

Review 20 Feb 2025
Recommended by customer in E49R
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi-detached in Highams Park, 8 minute walk to the station and shops

"A lot of estate agents get bad press but McRae’s are the exception to this. From start to finish we were kept informed of everything that was going on and they went over and beyond in every aspect. We really cannot fault the service we received from Lisa, Craig and the team and they certainly worked extremely hard to get our sale over the line. Anyone looking to sell in Highams Park or Chingford should definitely use this company as they really were brilliant."
 
 
Team:
Lisa Fox and Craig McRae
 
 
 

Review 15 Feb 2025
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom end of terrace house. Walthamstow, London E17

"All the staff at Mcraes friendly and were very knowledgeable about Walthamstow, Chingford and the surrounding area. They kept me informed at every stage of the selling process and were always easy to contact. Mcraes provided me with a very professional and stress free experience. I would definitely recommend them. Thank you to all the Mcraes staff!"
 
 
Team:
Lisa, Barbara & Craig
 
 
 

Review 14 Feb 2025
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace 3 bedroom house, Highams Park

"McRae's are the best in the business and we found the whole process of dealing with them to be excellent from start to finish.

The viewing process was world's apart from our experiences we've had with other agents in the area such as the Stow Brothers. McRaes give you time to view the property, answer questions, and Camille is great at ensuring that buyers don't feel rushed or harried. As the property had some challenges, McRae's were hugely accommodating with arranging follow-up viewings while we completed our due diligence.

Upon acceptance of our offer, we found Craig, Lisa, and Barbara to be friendly, personable and available. They work hard to understand buyer's individual circumstances, managing the chain, and are motivated by getting deals over the line. We would not hesitate to use McRae's again."
 
 
Team:
Lisa, Craig, Barbara, and Camille
 
 
 

Review 13 Feb 2025
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom terraced house. E4

"So happy with all the work they have done. This is our second sale within 20 years and just as professional and kept us up to date with everything that was going on. I would definitely recommend them."
 
 
Team:
Lisa and Craig
 
 
 

Review 15 Jan 2025
Recommended by customer in E46L
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom House

"We recently purchased a house on Sale with McRaes with the help of sales agent Lisa from the Highams Park branch. She was friendly, proactive and professional throughout the viewing stages, having the offer accepted and importantly getting the sale over the line. Thank you for constantly being at the end of the phone with advice and for pushing things forward to make the purchase process as smooth as it’s possible to be!"
 
 
Team:
Lisa Fox
 
 
 

Review 10 Jan 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Apartment, Share of Freehold, London E4

"McRae's have been outstanding throughout the entire process. Lisa really went above and beyond to ensure I was constantly updated should any delays or complications occur and was swiftly on the case chasing not just myself and the seller but the entire chain for answers.

I could not recommend McRae's more and will certainly be using them again in the future.

Thank you again Team McRae's"
 
 
Team:
Lisa Fox, Craig McRae
 
 
 

Review 10 Jan 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd Floor Flat sold in Highams Park E4.

"The team at McRaes have been outstanding with their help to sell my property. They have kept in contact throughout the process and kept me up to date with everything that has been going on. I cannot thank them enough for the smooth transaction and would highly recommend anyone selling a property to use them and but from them."
 
 
Team:
Lisa Craig Gill & Barbara
 
 
 

Review 13 Nov 2024
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom end of terrace house in Chingford

"We recently purchased a house with the help of Lisa from McRae’s (Highams Park), and we couldn't be happier with the experience. Lisa is a highly experienced agent who provided invaluable support at every stage of the purchase. She was consistently available, offered insightful advice, assisted with negotiations, and coordinated effectively with the lawyers on both sides. Thanks to her expertise, the entire process was smooth, with only one week between selling our previous property and buying our new home. I highly recommend McRae’s as an agency, and Lisa’s services in particular, to anyone in need of a reliable and knowledgeable agent."
 
 
Team:
Mrs Lisa Fox
 
 
 

Review 8 Nov 2024
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace, 3 bedroom house, in Chingford.

"McRaes, Lisa in particular who dealt with us throughout, informed us of the procedure of selling a property (as we'd never sold one before, only purchased) and explained absolutely everything we needed to know to have a smooth experience. They arranged the viewings, went along and let the people in and made sure everything was secure afterwards keeping me in the loop at all times. This gave me total peace of mind.
The final week was hectic but again Lisa made sure I had all the relevant information and kept me informed of any changes daily. There's absolutely no way we could have navigated around everything without their help and expertise.
I would definitely recommend them and shall be using them again in the not too distant future.

Summing it up: Brilliant service with a smile! Thank you to ALL at McRaes. SC"
 
 
Team:
Lisa Fox
 
 
 

Review 4 Nov 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Five bedroom terrace property in Highams Park

"This sale was an extremely rocky journey where updates and communication from all but the team at McRaes was poor to say the least.
In addition to selling our property, we were dealing with several family issues which were causing us additional anxiety, however, Lisa, Craig, Barbara and the team continued to pursue updates, always responded to requests for call backs and were relentless in their efforts to get this sale over the line as well as always showing empathy to not just us but our buyer also.
Without Lisa’s persistence, we really don’t think that we would be sending this review from our new home.
Thank you all at ‘Team McRae’, for making this happen.
X X X X X"
 
 
Team:
Lisa, Craig, Barbera.
 
 
 

Review 30 Oct 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terrace house

"We’ve been very happy with the firm. The agents dealing with our case were always extremely helpful and professional. My only comment would be, that I wish we were told in advance that they were going on leave. Otherwise, the communication was always very speedy and this whole experience was a lot more pleasant thanks to them."
 
 
Team:
Lisa Fox
 
 
 

Review 24 Oct 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom terraced house

"I don’t know if this sale would have gone through without Lisa and the team and she wasn’t even our estate agent. We were buying the property through macraes, Lisa was more knowledgeable about the sale than anyone else in the chain. This was not the easiest of sales due to our being in a long and complicated chain. When there were issues further down Lisa was always on it, kept us updated, pushed the other agents and solicitors to act when this was needed. She was professional throughout and was a joy to talk to. I am so grateful to Lisa for all of her hard work."
 
 
Team:
Lisa Fox
 
 
 

Review 19 Oct 2024
Recommended by customer in E49J
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three-bed terrace in NE London

"Our dealing with McRae’s was as buyers of their client’s property. Given we weren’t their direct clients they were extremely helpful and proactive with us, going above and beyond to allow as smooth and pain-free process as possible. What was most gratifying was that it felt like we were dealing with people who cared, people with empathy and understanding."
 
 
Team:
Lisa Fox
 
 
 

Review 6 Oct 2024
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace house, Woodford Green.

"Always used Mcraes where possible, both buying & selling. Dealing with Craig is always both friendly and professional. His advice is always worth listening to and discussing options is invaluable. Our relationship has developed over many years of positively doing business together. Our current sale is proof positive that "online" agents are a dangerous liability and to be avoided where at all possible."
 
 
Team:
Craig & support staff
 
 
 

Review 5 Oct 2024
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchasing a property in Highams Park. 1930s end of terraced, 5 bedroom.

"We purchased a property in Highams Park. McRaes have been absolutely excellent throughout the whole process.

McRaes matched us with the house and suggested it would be worth us viewing. They organised a second viewing for us and they did not rush us or pressurise us into making a decision.

We sold our house through an online estate agent. Due to difficulties with the sale of our house things did not go as smoothly as we had hoped. The difference between the service we received from our online agent and McRaes was massive. McRaes were always available to advise and support us. They were 'on the ball', honest, straightforward and professional. They worked hard and had real expertise to ensure the deal successfully went from the initial offer right through to completion.

If I was to sell a house again in the future, I would without doubt choose McRaes. I strongly recommend. They really are what an estate agent should be."
 
 
Team:
Craig McRae, Lisa and Barbara
 
 
 

Review 5 Oct 2024
Recommended by customer in e4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams Park

"Lisa was helpful from start to finish
even phoning the buyers solicitors and updated us all the time
went the extra mile .
took a long time to get the property but not estate agents fault,
if it was not for lisa would have pulled out of buying the property
she acting professionally
"
 
 
Team:
lisa
 
 
 

Review 14 Aug 2024
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terrace E17
 

"We wanted to say a huge thank you to you and the team from the moment we booked the viewing to ushering the entire process along and being such a friendly voice to chat to on the phone. Its been a pleasure. Thank you to our sellers too, for sticking with us were moved in and it already feels like home, were just so delighted how its all worked out well be having a few drinks in the garden to celebrate! all the best!"
 
 
 
 
Team:
Lisa And Team
 
 
 

Review 7 Aug 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat in E4 Waltham Forest.

"Lisa was very friendly and supportive the whole way. Whilst she was working for the seller and clearly busy, she was helpful, responsive and transparent throughout the process. I had a real sense of a local company that valued local people it serves. Lisa was personable and we were able to speak regularly if there were issues, she has a good sense of humour which I guess helps. A real knack at bringing buyers and sellers together. Being local I felt I could either call in or speak on the phone to resolve or discuss anything."
 
 
Team:
Lisa mainly as negotiator and agent and Barbara on the phone
 
 
 
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