GoodMove Removals & Storage Ltd

Where reputations count.

Unit 1 Holly Lodge, Holly Lane Great Horkesley
Colchester
Essex
CO6 4AW

Removers - Removals Companies

www.goodmove.org.uk

Email This Business

Tel 01206 272 780

Listed under: Removers / Removal Companies

99% recommended Rating 9.7/100
192 reviews since 2016

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 192 reviews since 2016

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.7/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.6/10
The price represents value for money

Recent Reviews

" We were very happy with the service received from Good Move and would highly recommend their service. They were friendly ,polite and nothing was too much trouble. Also very careful when moving our b...." more

" Completely satisfied with the service from start to finish. The men arrived promptly and very pleasant all the way through from the old address to the new address. Could not have wished for better ser...." more

" Cant recommend highly enough, they made the stress of moving seamless from the initial enquiry to unpacking the last box in our new home!" more

" Superb service given Great patience and diligence shown by our 2 helpers." more

About Us
Information provided by the business
Legal Name: GoodMove Removals & Storage Ltd. Limited Company.

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Review 4 Dec 2024 Recommended by customer in RM16 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving house 60 miles away.

"We were very happy with the service received from Good Move and would highly recommend their service.
They were friendly ,polite and nothing was too much trouble.
Also very careful when moving our belongings from our property.
A big thank you to Ed and his team for making our move go smoothly and stress free.

"

Team:
Will, George,plus Ed and his team on the move day

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 26 Nov 2024 Recommended by customer in CM8 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The house move was absolutely fine, several items were extremely heavy which they moved with ease.

"Completely satisfied with the service from start to finish. The men arrived promptly and very pleasant all the way through from the old address to the new address. Could not have wished for better service. They help make a very stressful time less stressful with a pleasant attitude. One of the mend even remembered moving my husband and I eight years previously. Would highly recommend."

Team:
Jamie + 1

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 26 Nov 2024 Recommended by customer in co11 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Fantastic, friendly and hard working team from start to finish.

"Cant recommend highly enough, they made the stress of moving seamless from the initial enquiry to unpacking the last box in our new home!"

Team:
sorry i cant remember their names - one of the team lives in Mistley!

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 25 Nov 2024 Recommended by customer in CO49 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Full pre day packing and Same day packing

"Superb service given
Great patience and diligence shown by our 2 helpers."

Team:
Chris and Ed

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 18 Nov 2024 Recommended by customer in CO11 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move items from storage to new home

"As per usual the service from Good Move Great Horkesley was excellent throughout.
Items were collected and packed for storage with care and attention, and likewise when removing from storage at new home after a few months.
Communication with the office team was pleasant and straightforward whenever needed.
Good value for money given the consistent level of service from all involved."

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 11 Nov 2024 Recommended by customer in CO16 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Amazing guys , put us at ease as soon as they arrived before the day of the move ..

"From start to finish an overall excellent job by the guys. Fully put us at ease , with their expertise and experience in the job they do.
Excellent packing up & off loading on day of move .. fully recommend. Good price .. value for money

Special shout out to Gary (manager) Finn , Richard & Cill well done guys 👍🏻"

Team:
Gary , Finn , Richard & Cill

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 9 Nov 2024 Recommended by customer in Co61 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Did a good job, especially with the grandfather clo,box piano and plant pots.

"They were excellent, one of the best firms we've dealt with. Really good that they started packing a day early,as it helped relieve stress the next day."

Team:
Ryan and Jamie.

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 7 Nov 2024 Recommended by customer in CO11 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved out of our home of 25 years into a nearly new home.

"The removal team were professional, friendly and efficient. They were respectful of our belongings and more than happy to deal with all of our requests.
They ere polite and friendly and I would be happy to recommend them."

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 4 Nov 2024 Not Recommended by customer in N/a business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	2/10
The firm took care in packing and handling our property

Collection & delivery	4/10
Our property was collected and delivered as agreed

Service	1/10
The staff were presentable punctual and polite

Value	3/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From a 3 bed house to first floor flat.

"I have moved with good move 4 times now. The first 3 occasions were amazing. The staff helpful and polite, going above and beyond to deliver quality service. What happens this time�..
After turning up 21/2 hours late they were constantly rush rush and complaining constantly. They ignored our instructions and moved items we told them not to.
Once at the off load address they were just dead set to finish and go home. Dumped boxes and furniture where ever they wanted, complained constantly about the access to the property and I ended up removing the front door and hand rails to make their life easier, 3 seater left in the garden as it did not fit up the stairwell the other stuff they said wouldn�t fit I dismantled and sorted myself. I have a washing machine with dents all over it plus other bits��when we struggled to get chairs up the stairwell I suggested taking off the hand rail, the reply was �just rip the fucking thing off� great suggestion as I will be liable for damages with the landlord. Honestly bring back Jamie and nick and the other team that moved me 3 times, could not fault them and they were a credit to you�. What has happened ?
We are moved now so it�s past now, but going forward sorry but I won�t be back if I move again."

Team:
Don�t know ?

Business Reply:

Many thanks for the above comments and notifying us of this now, as this is not reflected within the review form completed following the removal. With this being said, our branch manager will give you a call shortly to discuss this.
Kind regards, The GoodMove Team

REPORT THIS REVIEW

Review 31 Oct 2024 Recommended by customer in Co3 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving very elderly parents (86/87) from house to a bungalow. Restricted access due to double yellow lines needing rear access via a tight lane.

"My wife and I recently moved our aged parents into a bungalow. I can say after many moves myself that from the moment the team , lead by Gary, turned up to the final sign off this was the best moving experience we have ever had. Gary, Seb, Ed and Ashton were polite and good humoured. My father is 87 and suffers mental and physical challenges, they worked a plan allowing him to be able to relax as the move progressed around him. I would have no hesitation recommending Gary and his team to anyone looking for a professional, respectful team. Thank you all for making my parents move as stress free as it was"

Team:
Gary, Ed , Seb, Ashton

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 22 Oct 2024 Recommended by customer in CO2 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We couldn�t have done this without the lads they were amazing! All lovely and couldn�t be more helpful.

"Great company I would recommend them to others."

Team:
Jamie and James on day 1 & 2, and to others on day 2, I�ve forgotten their names but fab too! All made our experience so easy.

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 14 Oct 2024 Recommended by customer in CO6 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Moving from my bungalow to property where I shall be now living with my daughter and son in law. Have put non applicable to code of practice questions as my son in law dealt with all of that.

"Removal went much better than I thought it would thanks to the hard work of the 4 men who did so well. Can�t thank them enough for making something I was dreading much better than I had imagined. Worth every penny. Thankyou so very much."

Team:
Jamie Jamie Jamie and chris

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 9 Oct 2024 Recommended by customer in LE14 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Relocate from Colchester to Rutland. Part packing service 4 bedrooms to 4 bedroom property. Packing boxes provided.

"We moved from Colchester, Essex to Wymondham, Leicestershire which is a 2 and half hours journey. We moved from a modern 4 bedroom house in village location to an older smaller 4 bedroom cottage in a village. Access was not so easy for unpacking and locating furniture .
We packed up everything we could ourselves and Goodmove provided the selection of boxes( delivered 2 weeks before)
The removal team were friendly and courteous and worked very hard. 4 guys packed up for us but only 2 guys unpacked.
We had no breakages"

Team:
Mike and Steve

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 4 Oct 2024 Recommended by customer in Sk93 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

"Arrived on time,packing carried out efficiently and quickly,removal day arrived on time delivered goods to store and rang and told me ,they were recommended to me and I would recommend them to anyone.well done Good Move"

Team:
Megan and all the guys

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 3 Oct 2024 Recommended by customer in CM3 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was a domestic move between two area''s of Essex. Nothing really of note that made it unusual. However, due to being let down by another removal company, GoodMove stepped into the breach with very little notice, for which they need to be applauded. Thanks a lot, guys.

"We found the GoodMove experience a really good and positive. From the start, dealing with Megan and George, to the actual move, interacting with the guys tasked with moving us, we found them all to be friendly, professional and willing to go above and beyond the 'call od duty'.
P.S. Thanks for the ice creams, chaps.

Just waiting for the boxes to be collected.

"

Team:
Megan and George in the office. Can't remember the moving teams names, but they were all excellent.

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 30 Sep 2024 Recommended by customer in YO7 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A long distance move made less stressful through the reliability, hard work, care and speed shown by Good Move packing, loading and travelling to our new home.

"We have now used Good Move four times and they are our provider of choice. They always show a very high level of professionalism and care in their dealings and when moving us.
The assessment and quotation process was quick and competitive. We had an uncertain completion date but Good Move were very accommodating and let us hold dates. Very helpful when we had a long distance moved planned.
On the day the team turned up promptly and packed and loaded us every efficiently over a day and part of the following morning. We then travelled to our new location and they got us settled in our new home that evening. They made the whole process relatively easy and stress free.
Highly recommended
"

Team:
Jamie, Fin and Steve

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 15 Sep 2024 Recommended by customer in RG9 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move was from a first floor flat with limited access, then a collection from a house and a final drop 180 miles away to a flat with limited access.

"What wonderful service! My move consisted of a pick ip from 2 properties and a drop at one 180 miles away. The team arrived and instantly put me at ease as I knew it was going to be tight getting larger pieces out of one property. They came up with the solution of putting everything out of the windows! I�m not sure what the neighbours thought, but once they started they didn�t stop. I missed them at the next collection address as they were so quick and only made it to the drop just as they were finishing and they were all still smiling.
Great service from all including boxes and paper.
A huge thank you to the team."

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 3 Sep 2024 Recommended by customer in Co45 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Customer Review

The guys made the whole emotional experience run as smooth as silk! Will recommend to anyone , first class

"First class all round"

Team:
Jamie

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

Review 2 Sep 2024 Recommended by customer in Ip9 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Downsize from roomy bungalow to small house.

"Initial quote visit went well, written quote received & was verbally accepted. Removal date was decided & solicitors achieved it but very last minute! We took a leap of faith, booked & paid for removal on the agreed date, luckily we were able to exchange & complete simultaneously.
We would have appreciated more detailed labelling of box contents, still haven't found items we need,3 days later.
We would also have liked to be told when the lorries were at the new address, we had lunch while chargeable waiting period had been started unbeknown to us! We had been told we would complete at 2pm & driver was advised but still arrived really early. We're glad we paid for 2hr wait protection!!
All communication was instigated by us(except posting quote) so very one sided."

Team:
Jamie,Fin,Ryan & ? (Can't remember 4th)

REPORT THIS REVIEW

Review 10 Jul 2024 Recommended by customer in Co12 business GoodMove Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-colchester-goodmoveremovalsstorageltd-14732

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

My move date kept changing because of issues with chain above so had to keep changing the provisional booking with the company before finally being able to secure a definite date.

"Excellent service from the start to completion I was constantly having to change the provisional booking and staff were always accommodating. All staff are courteous and polite team arrived exactly at the time given to me there was a problem with an antique wardrobe which the removal guys took great care and time to make sure they carefully took it apart as agreed previously.
I would definitely recommend this company and certainly use again without hesitation
"

Business Reply:

Thank you so much for your kind words about our team! I will pass this on to them as well as our branch manager.
We wish you all the best in your new home!
The GoodMove Team x

REPORT THIS REVIEW

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