Martell's International Removers

Where reputations count.

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

Removers - Removals Companies

www.martellsremovals.co.uk

Email This Business

Tel 01342 321 303

Listed under: Removers / Removal Companies

95% recommended Rating 9.5/100
401 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 401 reviews since 2007

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" The entire move was handled with the utmost care and efficiency. The office staff we friendly and helpful. The removal team packed everything with exceptional care. They were wonderful to deal with....." more

" Martell's were prompt, responsive and easy to work with. They explained options available for the move, provided a quote from a virtual tour and ammended the offer following discussions on the best o...." more

" This is the second time I�ve used Martells had a really good experience both times. Two guys and two vans all day , very chirpy and helpful . Really careful with my stuff and nothing too much trouble....." more

" Excellent service thank you, the company were very patient as I had to change moving dates several times." more

About Us
Information provided by the business
Legal Name: Martell's International Removers.

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Review 14 Apr 2025 Recommended by customer in RH8 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from a large house with outbuildings to a suburban house in a nearby town

"The entire move was handled with the utmost care and efficiency.
The office staff we friendly and helpful.
The removal team packed everything with exceptional care. They were wonderful to deal with. They were uncomplaining in having to move large items upstairs and happily moved items for us as we settled in.
This is the second time that Martells have moved us over the years and we would certainly use them again if the occasion arose."

Team:
cannot recall

REPORT THIS REVIEW

Review 4 Apr 2025 Recommended by customer in GU7 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

International move from Godalming, Surrey UK, to Rheinbreitbach, Bonn Germany. Private removals van with packing, loading, storing, transport, immigration clearance and unloading to desired rooms at destination.

"Martell's were prompt, responsive and easy to work with. They explained options available for the move, provided a quote from a virtual tour and ammended the offer following discussions on the best options to move our goods. They were knowledgeable about immigration and border control and Brexit implications. The team were prompt, tidy, worked carefully and made minimal fuss both at source and destination. Goods were stored until ready for receipt and arrived stacked and organised in containers. Would definitely recommend Martell's for any international removals."

REPORT THIS REVIEW

Review 31 Mar 2025 Recommended by customer in RH16 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from 1 bed flat with garden to 2 bed bungalow with garage.

"This is the second time I�ve used Martells had a really good experience both times. Two guys and two vans all day , very chirpy and helpful . Really careful with my stuff and nothing too much trouble. Difficult to predict whether 2 vans would be necessary but having the option made me not worry that it wouldn�t all go in.
Would definitely recommend for worry free move."

Team:
Connor and his mate

REPORT THIS REVIEW

Review 31 Mar 2025 Recommended by customer in BA16 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went very well thank you, the men were polite and efficient.

"Excellent service thank you, the company were very patient as I had to change moving dates several times."

Team:
Frank, Ollie and another who helped on the first day, I cannot remember his name

REPORT THIS REVIEW

Review 25 Mar 2025 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A house move with a collection and delivery from a storage unit too. The move consisted of general household items and a number of large furniture items.

"We have recently moved house and could not recommend Martell's enough. They made a somewhat stressful process very easy, and almost enjoyable! The team were friendly, timely, polite and extremely helpful. It was a pleasure to have them helping us for the few days. From the initial phone call and visit to the house, to the packing and moving day, the whole experience was really great. We would like to mention Ed and Gav in particular who are fantastic!"

Team:
Ed, Gav, Max

REPORT THIS REVIEW

Review 10 Mar 2025 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from one part of East Grinstead to another. No difficult aspects apart from the usual difficulties associated with DOWNSIZING.

"I don't think I could write a very detailed story except to say that it went as I thought it would go."

Team:
Cannot remember although was introduced.

REPORT THIS REVIEW

Review 5 Mar 2025 Recommended by customer in RH9 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We were moving from a bungalow - but it was something of a Tardis! As keen gardeners, DIYers and crafters, we had huge quantities of "things that might come in useful one day" - probably a remover''s nightmare!

"The move was carried out over 4 days - Monday and Wednesday to load; Friday (completion day) to load final essentials, then start delivery to new home. Saturday to deliver the bulk of our effects. This was really helpful, as it gave us breathing space (and actual space!) to finish packing, and start unpacking.

The team couldn't have been more helpful. Obviously their job was to get everything off the vans and into our new property, but if they noticed us trying to move something heavy they would stop what they were doing and offer to help.

Wednesday was a really wet day, and unfortunately that was the day to clear the garden stuff. But the team remained focussed and even cheerful throughout. We really were very impressed and delighted."

REPORT THIS REVIEW

Review 1 Mar 2025 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 3 bedroom to 4 bedroom house in east grinstead

"Very helpful from start to finish

Would happily use again"

REPORT THIS REVIEW

Review 27 Feb 2025 Recommended by customer in Rh2 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 4 bed to 6 bed house. Self packing Removal over 2 days, non-essential then essentials on move day.

"Excellent service from Martell�s - friendly, efficient and hard working removal firm.

Planning in the move date was tricky and Martell�s accommodated with flexibility and understanding. Made the move the most stress-free experience.

Super grateful for their service and dedication."

Team:
The team over the 3 days were fantastic!!!! 12-13-14 Feb 2025

REPORT THIS REVIEW

Review 21 Feb 2025 Recommended by customer in RH18 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

We moved locally in Sussex

"The team that packed us and moved us were efficient, friendly, polite, extremely helpful in all aspects. They work well as a team, communicate well with each other and with me. Took great care of everything, were fast and careful. Would highly recommend."

REPORT THIS REVIEW

Review 20 Feb 2025 Recommended by customer in Rh19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 5 bed to 4 bed

"The 3 men who moved us were efficient, helpful, polite and nothing was too much trouble for them, making the process so much less stressful than it could have been.
When we arrived at our new property 3 more men helped withe unloading making it a much quicker process for all involved.....excellent service"

Team:
So sorry but cannot remember the names!

REPORT THIS REVIEW

Review 5 Feb 2025 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

"All your guys were brilliant and made a stressful day
bearable. Can�t fault anything. 10/10"

Team:
Can�t remember

REPORT THIS REVIEW

Review 1 Feb 2025 Recommended by customer in RH10 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

3 bed semi detached move to a 2 bed terrace

"Brilliant. The team were great and very efficient"

REPORT THIS REVIEW

Review 31 Jan 2025 Recommended by customer in EX96 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I recently moved to Devon having stored my goods with Martell�s for the past year. Arranging the day of removal was very easy and professionally done. The day arrived and the two guys turned up on time and were extremely good at their job. It wasn�t the easiest job as it was a first floor flat without a lift. One item was very heavy (sofa bed) but was handled well I would like to thank all Martell Company for a job extremely well done

"Martells did what the packet said. They stored my items extremely well and they both collected and delivered my goods professionally. They were very nice to deal with. I would certainly recommend them to anyone who would need a removal company. I have know the company Martells for many years. This was not the first time that I have used them. Every time they have not let me done. Thank you Martell"

REPORT THIS REVIEW

Review 20 Jan 2025 Recommended by customer in RH5 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

4 bed detached house move and relocation. We packed boxes ourselves.

"The Team at Martell�s were just brilliant from the first call to the last plant pot unpacked. We were having trouble with the firm we�d been recommended locally and the martells brochure came through the door, so gave them a try. Really polite and the video call made the quote really accurate. They were flexible on dates and turned up on time and full of enthusiasm, even in the freezing cold. Little extra bits were no trouble. The team were polite, careful and I�d recommend them in a heartbeat. The price was competitive too. Huge thanks, Charlie."

Team:
Gavin and team

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Review 12 Dec 2024 Recommended by customer in TF12 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A move from East Grinstead in West Sussex to Shropshire a good 200 miles.

"Right in the middle of storm Darragh. Absolutely fabulous service from start to finish the team were hardworking polite and caring despite some difficult circumstances."

Team:
Mark, Paul, Connor,Ollie

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Review 8 Dec 2024 Recommended by customer in BN27 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

My move was a journey of 150 miles and the removal team were courteous and professional thorough. Everything was loaded and unloaded with care. No items were damaged.

"The removal team had a long journey from Sussex to my house but started loading the lorry immediately after they arrived and did so with great care and attention. Unloading the lorry was done with the same care with the crew asking where boxes and belongings should be placed if they were unsure. No items were damaged and the crew were polite and professional throughout the move. I would use Martells again without hesitation and would recommend them to anyone considering moving house."

Team:
The team was lead by Stephen.

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Review 16 Nov 2024 Recommended by customer in NW2 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I was most impressed by the speed with which Martell''s said they could do my move once Edward had come round, given an estimate and checked there was a crane available to move the Bluthner out of the house I was selling. It had arrived with a crane and needed the same to get it out of the property.

"The company was readily contactable and both Georgia and Adam have great phone manners - they're good communicators.
On the day arranged to pack as much as possible three men arrived - they were friendly and relaxed which made the whole thing much easier.

Then on the day I left the house, two men came and finished the packing and loading - both days they arrived when they said they would.

They handled the piano with consummate ease which allayed my fears and I know it's been in good hands because it sounds perfect in the new flat - it will need tuning of course in a while.
The removal men were kind, amusing and pleasant which made the process as OK as it could be given how difficult moving is.
I thought I was missing some items but Edward found them in a shed outside when he came with Oscar to deliver my potted plants. I had overlooked the shed because it wasn't mine!
Nothing is missing.

A brass handle on a Queen Anne chest of drawers has been found in one of their vans for which I am extremely grateful - they took the time to look for a small thing like a handle.
That says it all!

I take my hat off to everyone at Martell's - they did an extremely good job and I wouldn't hesitate to recommend them to anyone else moving house.

I wish they'd come to unpack my remaining boxes but that is over and beyond! They are thoroughly professional and go the extra mile which means a lot when your life is turned upside down for a few weeks.

I feel very lucky to have found out about them.
Thank you all for contributing to and carrying out such a great job!"

Team:
Darren Frankie Gavin Oscar Ciaran and Edward

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Review 8 Nov 2024 Recommended by customer in TA21 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From Chessington Surrey to Wellington Somerset

"Mark and his team were very patient efficient and professional throughout. Nothing was too much trouble. We had a 3 day move which they carried out with meticulous planning and great care which made what could have been a stressful experience so much more bearable."

Team:
Mark and Oscar

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Review 7 Nov 2024 Recommended by customer in CR3 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went perfectly.

"Excellent service. Cannot fault it in any way. The guys were extremely helpful in every aspect. I can completely recommend Martells for their removal service."

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